Privacy Policy

1. Introduction

Khwan Dial ("we", "us", "our") is a watch repair and restoration workshop located at 88 Thanon Si Chum, Mueang, Sukhothai 64000, Thailand. We are committed to handling any personal information you share with us responsibly and transparently.

This policy explains what personal data we collect when you use our website or contact us about our services, how we use that data, and the rights you hold in relation to it. If you have questions, please contact us at [email protected].

2. Data We Collect

We collect only the information necessary to respond to enquiries and, where relevant, to arrange or carry out watch repair services.

• Contact information: name, email address, and telephone number provided when you complete our contact form or communicate with us directly.
• Service-related information: details about your watch (brand, condition, service requested) shared as part of an enquiry or intake process.
• Website usage data: anonymised data about how visitors use our website, collected via analytics tools if you have consented to analytics cookies.
• Communication records: copies of messages exchanged, kept for the purpose of managing and completing your service.

We do not collect payment card details directly. Any payment processing is handled through third-party services subject to their own data protection terms.

3. Legal Basis for Processing

We process your personal data under the following legal bases, consistent with Thailand's Personal Data Protection Act B.E. 2562 (PDPA):

• Contract performance: processing necessary to respond to your enquiry and carry out a requested service.
• Legitimate interests: maintaining records of completed work, improving the workshop's services, and communicating regarding ongoing jobs.
• Consent: for optional analytics and marketing cookies, and for any promotional communications you have opted into.

4. How We Use Your Data

• To respond to enquiries and provide written assessments or quotations.
• To communicate with you during the course of a repair or restoration.
• To maintain a record of services carried out, including intake photographs and condition notes.
• To improve our website and services through aggregated, anonymised analytics (with consent).
• To comply with legal or regulatory obligations applicable to our business in Thailand.

We do not sell, rent, or otherwise transfer your personal data to third parties for marketing purposes.

5. Data Retention

Contact enquiries and associated data are retained for up to 24 months. Records of completed services (intake records, condition notes, correspondence) are retained for up to 5 years from the date of completion, in line with general business record-keeping practice. You may request earlier deletion, subject to any legal retention obligations.

6. Data Protection Measures

• Website data is transmitted via HTTPS encryption.
• Contact form submissions are stored in access-controlled systems.
• Physical intake records are stored in locked premises.
• Access to personal data is limited to staff directly involved in service delivery.
• In the event of a data breach affecting your personal information, we will notify you and the relevant supervisory authority as required by applicable law.

7. Cookies

Our website uses cookies to support basic functionality and, with your consent, to collect anonymised usage data. You can review and manage your cookie preferences at any time via our Cookie Policy page.

8. Your Rights

Under Thailand's PDPA and applicable data protection principles, you have the right to:

• Access a copy of the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request erasure of your data, subject to legal retention requirements.
• Object to or restrict processing in certain circumstances.
• Withdraw consent at any time, without affecting the lawfulness of prior processing.
• Lodge a complaint with the Personal Data Protection Committee (PDPC) of Thailand if you believe your rights have not been respected.

To exercise any of these rights, contact us at [email protected].

9. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices of those sites and encourage you to review their policies independently.

10. Children's Privacy

Our services are directed at adults. We do not knowingly collect personal data from individuals under 18 years of age. If you believe we have inadvertently received data from a minor, please contact us and we will delete it promptly.

11. Changes to This Policy

We may update this policy from time to time. Material changes will be noted by updating the "Last Updated" date at the top of this page. Continued use of our website or services after such changes constitutes acceptance of the revised policy.

12. Contact

For any privacy-related questions or to exercise your rights:

• Email: [email protected]
• Address: 88 Thanon Si Chum, Mueang, Sukhothai 64000, Thailand
• Phone: +66 55 612 478